Terms & Conditions - Order Processing

1. Introduction

1.1 - This website is owned and operated by BOOMERANG CARNETS® LTD, a company registered in England at 52 - 56 Leadenhall Street, London EC3A 2EB.
Company Registration Number: 09309793
VAT Registration Number: 208 7800 08

These terms and conditions apply to all users of this website/service (henceforth referred as "you"), and are upheld at all times by BOOMERANG CARNETS LTD (henceforth referred as "we"). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

Head Office address:

BOOMERANG CARNETS® Ltd
c/o Nexus U/W Management Ltd.
52 - 56 Leadenhall Street,
London EC3A  2EB

Sales Enquiries & Support: carnets@boomerangcarnets.co.uk
Sales & Support FREEPHONE: 0808 189 3400

1.2 - All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.

1.3 - Use of this website constitutes acceptance of the terms and conditions laid out on this page. BOOMERANG CARNETS® LTD reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

Last Updated: 3rd September 2015 15:05 GMT

2. Purchase of Goods

2.1 - All orders made by you through www.boomerangcarnets.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

2.2 - After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

2.3 - Order acceptance and the completion of the contract between you the customer and BOOMERANG CARNETS® LTD will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4 - Cancellations & Returns.

3. Delivery of Goods

3.1 - Delivery Overview

3.1.1 - If you order an item that is in stock before 3pm on any business day (Mon-Fri) we endeavour to have that order sent out the same business day. This means that your order should be with you in less than 24 hours for mainland UK postcodes. This excludes Weekends, Public Holidays and Bank Holidays. BOOMERANG CARNETS® LTD reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. BOOMERANG CARNETS® Ltd will notify you of any such delays.

3.1.2 - In the event of any issue with your order, we will notify you of a new delivery date, or provide you with the option of an alternate date. BOOMERANG CARNETS® LTD will not be liable to any party for Carnets delivered outside the specified delivery estimates.

3.1.3 - All UK deliveries are normally dispatched using Royal Mail or Federal Express using their premium next day delivery service, or a courier service for same day delivery. All non-domestic orders will be dispatched using our international courier, Fedex. Both methods are classified as an additional service agreement offered by BOOMERANG CARNETS® LTD

3.1.4 - Carnets can also be delivered electronically to specified locations within the UK and in certain cases in the US.  Please contact our office for additional information.

3.2 - Cost of delivery

3.2.1 - We reserve the right to charge additional carriage costs if a consignment is returned to us due to refusal at your delivery address.

3.2.2 - Refused Delivery Charges

Please note that our courier charges us directly for every refused delivery, as such, items that are refused directly by you will be liable for a "Refused Delivery Charge" on top of any other shipping costs outlined by our terms. Our "Refused Delivery Charge" is currently £20.00 per refused delivery.

3.3 - Nothing to Collect Charges

Please also note that our courier charges us directly for every failed collection, as such, if we arrange a collection using our courier service and the collection fails because you are not at the property when our courier arrives (i.e. you are not there to hand over your goods at the prearranged address), you will be liable to pay a "Nothing to Collect Charge" on top of any other shipping costs outlined by our terms. Our "Nothing to Collect Charge" is currently £15.00 per failed collection.

3.4 - Damaged Goods

3.4.1 - All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid, will collect the Carnet from you at no charge. We reserve the right to request additional photographic evidence in order to verify such claims.

3.4.2 - At the point of delivery, the Carnet becomes the responsibility of you the customer. From this point, you the Customer will be responsible for the safekeeping and correct use of the Carnet, BOOMERANG CARNETS LTD will not be responsible for any damage or fault arising from incorrect use.

We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.

4. Cancellations & Returns

4.1 - Boomerang Carnets LTD does not allow cancellations/returns/refunds for Carnets as they are goods made to order or clearly personalized.

5. Description of Goods & Pricing

5.1 - All our prices are shown in Pounds Sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU.

5.2 - BOOMERANG CARNETS LTD does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone. It is the customer's responsibility to cover all charges related to Customs and the import of goods.

5.3 - All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, BOOMERANG CARNETS LTD will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, BOOMERANG CARNETS® LTD will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.

6. Payment

6.1 - All credit and debit card processing is encrypted and handled securely by Barclaycard merchant services and we do not see your card details at any time.

6.2 - We currently accept the following methods of payment online: VISA, Mastercard, Maestro, JCB, American Express, Bank Transfer in GBP. We also supports Verified by Visa and MasterCard Secure Code verification.

7. Warranty

7.1 - Carnets and other products and services offered by BOOMERANG CARNETS® LTD are not covered under any type of warranty or fit for purpose.

8. Site Usage / Service Access

8.1 - Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

8.2 - From time to time, BOOMERANG CARNETS® LTD may link to third party websites to provide the user with third party content, including but not limited to, videos from you tube, images, comments, reviews or links. BOOMERANG CARNETS® does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.

9. Copyright

9.1 - You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.

9.2 - Images or descriptions which we were created by BOOMERANG CARNETS® LTD remain the property of BOOMERANG CARNETS® LTD at all times and cannot by copied in any format under any circumstance without full written consent from BOOMERANG CARNETS® LTD

10. Liability

10.1 - BOOMERANG CARNETS® LTD and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

10.2 - We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

11. Data Protection

11.1 - By placing your order, you agree and understand that we may store, process and use data collected from your order process telephone order for the purposes of processing your order.

11.2 - We do not see or store your card number when you purchase online.

12. Circumstances beyond our reasonable control

12.1 - We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

13. Privacy Policy

13.1 - We take customers' privacy and confidentiality very seriously so BOOMERANG CARNETS® LTD does not disclose buyer's information to any marketing third parties and takes every step to protect customer's data. All information is securely encrypted using industry standard 128-bit encryption Secure Socket Layer (SSL) certificates.

13.2 - We use cookies to keep track of your current application session and so that you may retrieve your application at any time - if you do not accept cookies you will be unable to use this website.

Using our site indicates that you accept the use of both 'Strictly Necessary' and 'Performance' cookies as defined in our Cookie Policy. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee your security or how our site will perform for you.